Privacy Policy

Last updated: 4 February 2026

Thistle Home Renovations (we, us, our) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your personal data when you use www.thistlehomerenovations.com (the Website), contact us, or use our services.

This Policy is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018.

1. Who we are

Controller: Thistle Home Renovations
Address: 4 Murrayfield Place, Edinburgh, EH12 6AA
Email: enquiries@thistlehomerenovations.com
Telephone: 0131 259 0186

If you have questions about this Policy or how we handle your personal data, contact us using the details above.

2. The personal data we collect

We may collect and process the following categories of personal data:

Information you provide to us

  • Name, email address, telephone number

  • Address, postcode, or general project location (for quotes, visits, and planning)

  • Messages you send via forms, email, phone, social platforms, or WhatsApp

  • Project information you provide, including scope, preferences, timescales and budget ranges

  • Photos, videos, measurements, documents, drawings, and plans you share with us

  • Preferences relating to your property or project, for example access arrangements, parking notes, or best contact times

Information we collect automatically

  • IP address and approximate location inferred from IP

  • Device and browser information

  • Pages viewed, time spent on pages, referral source and click behaviour

  • Cookie identifiers and analytics data, where cookies are used

Information from third parties

  • If you contact us via social media, we may receive your public profile details and messages depending on your settings with that platform.

  • Where you are referred to us by a partner or supplier, we may receive your contact details and an outline of the enquiry.

We do not intentionally collect special category data, such as health information. Please do not share it unless it is genuinely necessary.

3. How we use your personal data

We use personal data for the following purposes:

  • To respond to enquiries, arrange consultations, and provide quotes

  • To plan and deliver renovation services and manage projects, including scheduling, site visits and communications

  • To manage our relationship with you, including customer service and handling complaints

  • To keep appropriate records of enquiries, quotes, projects, warranties and aftercare

  • To improve the Website and measure performance

  • For marketing, where permitted, including newsletters when you have opted in

  • For security, fraud prevention and to protect our systems and Website

  • To comply with legal obligations, including accounting and tax requirements

4. Lawful bases for processing

We rely on the following lawful bases:

  • Contract: to provide quotes and deliver services you request

  • Legitimate interests: to run our business, respond to enquiries, maintain appropriate records, and improve the Website, provided your rights do not override these interests

  • Consent: for certain cookies and direct marketing such as newsletters, where required

  • Legal obligation: where we must comply with a legal requirement

5. What happens when you request a quote

When you contact us for a quote or consultation, we typically process your data as follows:

  1. Enquiry received
    We receive your message via the Website, email, phone, or another channel and log the enquiry.

  2. Initial contact
    We may call or email to clarify requirements, timings, and location, and to confirm next steps.

  3. Site visit or remote assessment
    Depending on the project, we may arrange a site visit or review photos, measurements, drawings, or videos you provide.

  4. Quote preparation
    We prepare a quote or estimate based on the information available. This may include internal notes relevant to the scope and planning.

  5. Project set up
    If you proceed, we create a project record to manage scheduling, suppliers, subcontractors, and communications.

  6. Delivery and aftercare
    During and after the works, we may keep records of changes, approvals, warranties, snagging items, and completion notes.

6. Cookies, analytics, maps, and marketing technology

We use cookies and similar technologies to operate the Website and understand how it is used. Where required, we will ask for your consent before placing non essential cookies on your device.

You can manage cookies using our cookie preferences tool, where available, and through your browser settings.

We use the following services on our Website:

Google Analytics
Used to understand how visitors use the Website, such as pages viewed, time on site, and referral sources. This helps us improve content and performance.

Meta Pixel
Used to measure the effectiveness of advertising and understand actions taken after someone clicks an advert. It may involve cookies and similar tracking technologies.

Google reCAPTCHA
Used to protect our forms from spam and abuse. reCAPTCHA may collect information about your device and interactions to assess risk.

Embedded Google Maps
Used to display map and location information on the Website. Loading maps may involve cookies or similar technologies set by Google.

7. Newsletter and marketing

If you subscribe to our newsletter, we will process your details to send updates, news, and information we think will be relevant.

What we collect for newsletters

  • Your name (if provided) and email address

  • Subscription status, including when you opted in or out

  • Basic engagement data, such as whether an email was delivered and whether links were clicked (where supported by the email provider)

How to unsubscribe
You can unsubscribe at any time using the link in the email, or by contacting us at enquiries@thistlehomerenovations.com.

How long we keep newsletter data
We keep newsletter subscription data while you remain subscribed. If you unsubscribe, we may keep a minimal record to ensure we respect your preferences and do not contact you again. We do not add customers to a marketing list unless they have opted in, where required by law.

Even if you opt out of marketing, we may still contact you about service related messages such as quotes, project updates, or important administrative matters.

8. Project photography, before and after images, and testimonials

We may take photos or videos of renovation work for quality control, internal project records, and, where you agree, for marketing purposes such as case studies, portfolios, social media, and our Website.

  • We will not publish identifiable images of your property interior, your personal belongings, or your address without your agreement.

  • Where we intend to use images for marketing, we will seek permission in advance and you can withdraw permission for future use at any time.

  • If you provide a testimonial or review for publication, we may publish it with your name or initials and general location, depending on what you agree.

9. Who we share your personal data with

We may share personal data with trusted third parties where necessary, including:

  • Website hosting, maintenance and security providers

  • Form processing and spam prevention providers, including Google reCAPTCHA

  • Analytics and advertising providers, including Google and Meta

  • Email marketing and newsletter delivery providers

  • Professional advisers such as accountants, solicitors and insurers

  • Subcontractors and suppliers involved in delivering your project

Subcontractors and suppliers
Where subcontractors or suppliers need your information, we only share what is necessary for them to do their work, and we expect them to handle it securely and confidentially.

We do not sell your personal data.

10. International transfers

Some suppliers may process personal data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy decisions or approved contractual safeguards.

11. How long we keep your personal data

We keep personal data only for as long as necessary for the purposes set out in this Policy, including legal and accounting requirements. Typical retention periods may include:

  • Enquiry records and quote correspondence: up to 24 months

  • Customer and project records: up to 6 years after completion

  • Warranties, guarantees and completion documentation: up to 6 years, or longer where a supplier warranty requires it

  • Financial records: typically 6 years

  • Newsletter subscription data: while subscribed, plus a minimal suppression record after unsubscribing

We may retain data for longer if required to establish, exercise or defend legal claims.

12. How we keep your data secure

We use appropriate technical and organisational measures to protect personal data, including access controls, secure storage, and limiting access to those who need it. We also take practical steps such as keeping devices protected, applying updates, and using reputable service providers.

No system is completely secure, but we take sensible steps to reduce risk.

13. Children’s privacy

The Website is not intended for children and we do not knowingly collect personal data relating to children.

14. Data breaches

We have a process to deal with suspected personal data breaches. If a breach occurs that is likely to result in a risk to your rights and freedoms, we will take appropriate steps to address it and will notify the relevant authorities and affected individuals where required by law.

15. Your data protection rights

You have rights under UK data protection law, including:

  • Access to your personal data

  • Correction of inaccurate or incomplete data

  • Deletion in certain circumstances

  • Restriction of processing in certain circumstances

  • Objection to processing based on legitimate interests and to direct marketing

  • Data portability in certain circumstances

  • Withdrawal of consent where we rely on consent

To exercise your rights, contact enquiries@thistlehomerenovations.com. We may need to verify your identity.

16. Complaints

If you are unhappy with how we handle your personal data, please contact us first and we will do our best to resolve it.

You also have the right to complain to the UK supervisory authority:

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113

17. Links to other websites

The Website may contain links to third party websites. We are not responsible for their privacy practices. Please review their policies.

18. Changes to this Privacy Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated last updated date.